Shipping policy
Shipping Information
How Will My Order Be Delivered?
We work with trusted delivery partners including Royal Mail and Parcel Force to ensure your order arrives safely and on time.
Orders placed before 3pm (Monday to Friday) are typically packed and dispatched the same working day.
Orders placed after 3pm, on weekends, or on Bank Holidays will be processed on the next working day.
Our warehouse operates Monday to Friday, 8:30am – 4:30pm.
UK Delivery
Standard Delivery
Estimated delivery time: 2–3 working days.
Next Day Delivery
Place your order before 3pm, Monday to Thursday, to receive your order the next working day.
Orders placed on Friday before 3pm using a next day service will be delivered on Monday.
Delivery options and pricing are displayed at checkout.
Delivery Responsibility
Once your order has been marked as delivered by the courier, responsibility for the parcel passes to the recipient.
Please ensure your delivery address is correct and that your chosen delivery location is secure. We cannot accept responsibility for parcels that have been successfully delivered and subsequently lost, stolen or damaged.
If you believe there has been an issue with your delivery, we recommend contacting the courier directly in the first instance.
International Delivery
We ship internationally using our trusted courier partner Royal Mail.
International orders placed before 2pm (GMT) are typically dispatched the same working day.
Delivery times and shipping costs vary depending on destination, parcel size and weight. Accurate shipping rates will be shown at checkout.
Please note that international orders may be subject to customs duties, taxes or import fees. These charges are determined by local authorities and are the responsibility of the customer.
Failed Deliveries
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or failure to collect the parcel from a designated collection point, any costs incurred may be deducted from your refund.
If you would like your order re-shipped, additional shipping charges may apply.
Need a Hand?
If you have any questions about shipping or delivery, please contact us:
Feelfi, Unit M4, Lakesmere Road, Horndean, Waterlooville, England, PO8 9JU