Returns & Refunds

We want you to feel confident when shopping with Feelfi. If something isn't quite right, we're here to help.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incomplete, or you've received the wrong item, please contact us at hello@feelfi.co.uk within 14 days of receiving your order.

We'll review the issue and arrange a replacement or refund where appropriate.

Changed Your Mind?

If you've changed your mind, you can return eligible items within 14 days of receiving your order.

To be eligible for a return, products must be:

• Unused and unopened

• In their original packaging

• In the same condition they were received

Before returning any item, please contact hello@feelfi.co.uk so we can confirm your return is eligible and provide return instructions.

Return postage costs are the responsibility of the customer. We recommend obtaining proof of postage, as we cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we'll let you know the outcome.

Approved refunds will be processed to your original payment method within 7 days of receiving the returned item.

Original shipping charges are non-refundable unless the item is faulty or sent in error.

Exchanges

If you'd like to exchange an item, please contact our team before returning your order.

Once your return has been received and approved, we'll arrange your replacement and contact you regarding any additional payment required.

Products Excluded From Returns

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tampered with.

Any promotional gifts received as part of your order must also be returned if the qualifying item is being refunded.

Order Cancellations

We begin processing orders as soon as they are placed so we can get them to you as quickly as possible.

Because of this, we may not be able to cancel, amend or add items to an order once it has been placed.

If your order has already been dispatched, you can still return eligible items in line with our returns policy.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or a parcel not being collected, it may be returned to us.

Any costs incurred in returning the parcel may be deducted from your refund. Original shipping charges will not be refunded.

Your Consumer Rights

Under UK consumer regulations, you have the right to cancel an eligible order within 14 days of receiving it.

Once you have notified us of your decision to cancel, you have a further 14 days to return the goods.

Refunds will be processed within 14 days of receiving the returned items.

Nothing in this policy affects your statutory rights.

Need a Hand?

If something isn't quite right, get in touch and we'll do our best to help.

hello@feelfi.co.uk

Feelfi, Unit M4, Lakesmere Road, Horndean, Waterlooville, England, PO8 9JU